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Privacy Policy

Privacy Policy for CyberNet XLabs

Effective Date: [Insert Date] Website: https://www.cybernetxlabs.in/ Slogan: Next-Gen Cyber Security & Digital Forensics.

Welcome to CyberNet XLabs. We are committed to protecting your privacy and ensuring that your personal and business data is handled with the highest level of security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our B2C, B2B, and Educational services.

1. Information We Collect

Depending on the services you require, we may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, and billing details.

  • Service-Specific Information:

    • For B2C Services: Device details, compromised account usernames/links (for recovery consultation only), and incident details regarding online cyber frauds (for filing complaints on the National Cyber Crime Portal).

    • For B2B Services: Network configurations, server details, vulnerability assessment logs, and encrypted backup data.

  • Technical & Usage Data (Google Standard): IP address, browser type, operating system, device identifiers, and website usage data collected via cookies to understand how you interact with our services and improve them.

2. Why We Collect Your Information (Purpose)

We use the collected information to:

  • Perform requested services like virus/malware removal, data recovery, and IT infrastructure security.

  • Maintain and improve our services, develop new security protocols, and measure service performance.

  • Communicate with you regarding security alerts, service updates, and educational workshops.

  • Protect against, identify, and prevent fraud and other illegal activities.

3. Strict Data Confidentiality & Non-Disclosure

Given the highly sensitive nature of our work, we follow a Zero-Knowledge Privacy Model where applicable:

  • Forensic & Recovery Data: We do not view, copy, or retain your personal files (photos, documents) beyond the required service period.

  • No Third-Party Selling: We never sell, rent, or trade your personal, business, or forensic data to any third-party marketers or data brokers.

4. Data Retention and Deletion (Google Standard)

We keep your personal information only for as long as we need it for legitimate business purposes and to fulfill the services requested.

  • Once a case (e.g., account recovery, data backup, or malware removal) is successfully closed, sensitive digital forensic evidence and recovery tokens are securely and permanently purged from our systems.

  • You have the right to request the deletion of your data at any time, subject to our legal and regulatory obligations.

5. Disclosure of Your Information

We may share your information only in the following limited situations:

  • Legal Compliance: If required by law, court order, or when collaborating with Law Enforcement Agencies (like Cyber Cell Police) to assist you in a cyber fraud investigation.

  • Service Providers: With trusted third-party cloud providers (for secure backups and hosting), who are bound by strict Non-Disclosure Agreements (NDAs).

6. Disclaimer & Limitation of Liability (Legal Protection Shield)

To ensure transparency and protect both parties, the following limitations apply to our services:

  • No Guarantee of 100% Security: While CyberNet XLabs implements "Next-Gen Cyber Security" measures, the nature of the internet means no system, network, or device can be guaranteed to be 100% hack-proof. We provide our services on an "as is" and "as available" basis.

  • Third-Party Platform Dependency: For services like "Hacked Account Recovery" (Facebook, Instagram, Google, etc.), we act as technical and legal consultants. The final decision to restore an account rests solely with the respective third-party company. We do not guarantee the recovery of permanently banned or deleted accounts.

  • Data Loss & Hardware Failure: CyberNet XLabs is not liable for any pre-existing data loss, hardware failure during the data recovery process, or any subsequent cyber-attacks if our provided security guidelines and training are ignored by the client/employees.

  • Maximum Liability: In no event shall CyberNet XLabs, its founders, or employees be held liable for any indirect, incidental, consequential, or financial damages (including loss of business profits or data) arising out of the use or inability to use our services.

7. Your Privacy Controls

You have the right to:

  • Access and review the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Opt-out of any educational newsletters, promotional communications, or phishing simulations.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or relevant cyber laws (such as the IT Act, 2000). We will notify you of any significant changes by updating the "Effective Date" at the top of this policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

CyberNet XLabs Next-Gen Cyber Security & Digital Forensics.

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